- How long does it take to set up R.E. PhoneBurner?
- Can I use R.E. PhoneBurner to call a list of prospects I already have?
- What if I don’t have a list? How can I use R.E. PhoneBurner?
- What about long distance charges?
- What do I need to use R.E. PhoneBurner?
- Can I use R.E. PhoneBurner if I’m travelling?
- Are there any restrictions on how I can use R.E. PhoneBurner?
- What happens if I’m calling late in the evening from the West Coast and accidently include a prospect from the East Coast, where it’s after 9:00 PM?
- I didn’t use all my minutes this month. Will I lose them?
- Can I upgrade/downgrade my account at any time?
- What if I just need a couple extra hours one month… but don’t want to upgrade my account?
- Does R.E. PhoneBurner include an autoresponder?
- What happens when R.E. PhoneBurner sends an e-mail… and the prospect clicks on the unsubscribe link in that e-mail?
- Can I dial more than one person at the same time?
- Do you allow me to record my calls?
- Do you have a feature that allows my other colleagues to listen to my calls?
- Is R.E. PhoneBurner a predictive dialer?
- I have a question… and I don’t see the answer here.
- How long does it take to set up R.E. PhoneBurner?
- Less than 5 minutes! As soon as you give us a little bit of information, we’ll have your personal R.E. PhoneBurner system up and running… even if it’s 2:30 in the morning!
- Can I use R.E. PhoneBurner to call a list of prospects I already have?
- You bet! Just upload them into the R.E. PhoneBurner Contact Manager.
- What if I don’t have a list? How can I use R.E. PhoneBurner?
- There are pre-screened, reputable lead vendors available in your R.E. PhoneBurner backoffice. Any leads purchased from these companies are automatically imported into your R.E. PhoneBurner Contact Manager.
- What about long distance charges?
- You will be responsible for normal long-distance charges when dialing into R.E. PhoneBurner. However, there are no additional long-distance charges for the calls R.E. PhoneBurner makes to your prospects.
- What do I need to use R.E. PhoneBurner?
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- A computer. (PC or Mac will work fine.)
- An Internet connection. (DSL/cable or faster.)
- A credit card (for billing).
- A phone. (Regular landline… cell phone… or VOIP.)
- Can I use R.E. PhoneBurner if I’m travelling?
- Absolutely! If you can get online..and on the phone at the same time… you can use R.E. PhoneBurner from anywhere, even outside the USA!
- Are there any restrictions on how I can use R.E. PhoneBurner?
- Yes. You will be responsible for complying with all applicable regulations concerning calling. R.E. PhoneBurner is only a service that enables you to call lists of prospects quickly and efficiently
- What happens if I’m calling late in the evening from the West Coast and accidently include a prospect from the East Coast, where it’s after 9:00 PM?
- Relax… R.E. PhoneBurner is looking out for you! R.E. PhoneBurner will NOT call any number after 9:00 PM local time as determined by the time zone where the area code of that number is located.
- I didn’t use all my minutes this month. Will I lose them?
- Nope! Unused minutes rollover to the next month!
- Can I upgrade/downgrade my account at any time?
- Absolutely! If you need to change to a plan with fewer/more hours per month, just let us know. Your new plan would be effective with the next billing period.
- What if I just need a couple extra hours one month… but don’t want to upgrade my account?
- No problem. You can purchase extra hours at any time.
- Does R.E. PhoneBurner include an autoresponder?
- No. R.E. PhoneBurner will send ONE follow-up e-mail per call, per prospect.
- What happens when R.E. PhoneBurner sends an e-mail… and the prospect clicks on the unsubscribe link in that e-mail?
- The R.E. PhoneBurner system will not send any additional e-mails to that prospect, even if you use R.E. PhoneBurner to call them again.
- Can I dial more than one person at the same time?
- No. R.E. PhoneBurner follows federal and state laws that make it illegal to call more than one person at the same time through dialing applications unless a live person can answer all of those calls. The benefit to you? Our state-of-the art technology helps you stay in compliance with Federal laws and ensures that there is no pause between the time a contact picks up the phone and the time that you are able to speak to them. Your prospects will never know you are using a dialing application.
- Do you allow me to record my calls?
- No. It is a crime in many states to record a telephone call without the consent of everyone on the call. In fact, violation of these laws may cause the users of such a feature to pay substantial fines in the thousands of dollars, and spend time in jail. R.E. PhoneBurner looks out for you! Its state-of-the art technology helps you to avoid accidentally violating these laws.
- Do you have a feature that allows my other colleagues to listen to my calls?
- No. It is a crime in some states to listen in on a private telephone conversation without the consent of everyone on the telephone call. Violation of laws against eavesdropping may cause the user to face substantial fines and jail time. R.E. PhoneBurner's state-of-the art technology helps you to avoid accidentally violating these criminal laws.
- Is R.E. PhoneBurner a predictive dialer?
- No. Predictive dialers place multiple calls (at the same time) in an effort to connect with as many "live answers" as possible. If a live operator isn't available to speak to each person contacted by the dialer, federal law may be violated.
When the predictive dialer calls a number that is answered, the person answering will usually experience a delay (dead air) of a few seconds before being connected. The initial delay is caused by the dialer taking time to determine whether the call was answered by a human or an answering machine. Additional delay is caused by the dialer connecting calls answered by a human to a live operator.
Today, a lot of people recognize that "dead air" and hangup when being called by a predictive dialer. In our opinion, it's not a great way to build rapport with your prospects and clients.
With R.E. PhoneBurner, you are on the phone the whole time, making it easy for you to determine whether a call is being answered by a human or answering machine. When you reach a human with R.E. PhoneBurner there is no awkward pause, you're right there, ready to have a discussion just like you would if you had picked up the phone and called the prospect the old fashioned way!
R.E. PhoneBurner speeds up the process of calling your client or prospect list and there are no call abandonment issues as with predictive dialers. - I have a question… and I don’t see the answer here.
- Ask us! Send an e-mail to support@rephoneburner.com.
